Free shipping on all orders over $50

FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Normally, item will take time to produce so:

Total shipping time = Producing time + Delivery time

We typically ship Monday-Friday and process orders within 5-7 business days (except holidays and weekends). Occasionally, and especially during sales, order processing can take longer.

- US Shipping: Normally, delivery time will be 10-15 business day (weekend and holidays excluded).

- International Shipping: Delivery time will be 15-25 business day (weekend and holidays excluded).

Delivery time may take 2-3 days longer in Christmas and New Year due to overload so please be patient. 

Tip: Buying 2 products or more at the same time will save you quite a lot on shipping fees.

 3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 5-7 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 15 to 20 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after estimated delivery time, please contact our team, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept payment with credit/debit card issued with

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
  • Apple Pay
  • JCB

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. What if I refuse delivery of my order?

If an order is refused at delivery and returned to our warehouse without notifying us, you will not be refunded the shipping costs or any incurred duties and taxes. We strongly recommend reviewing your order before it is shipped.

8. Do you cover lost or stolen packages?

There are several reason leading to lost/stolen packages.

Normally, we will take respondsility and process a replacement for you if our courier lost your package.

However, if package is stolen or due to incorrect shipping infomation provided by customer, we do not assume responsibility for these cases. We encourage you to check your information carefully while checking out. If you need to update your shipping address, please email us at support@apricez.com as soon as possible. We can modify the address as long as the package has not left our facility. However, once the package has been shipped, we are unable to reroute it.

If your package goes missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.

9. Can I return a sale item?

Regrettably, we cannot accept returns or exchanges for items marked as "sale items."

10. What is your return policy for domestic shipments?

You can return all unworn, unused merchandise with the original purchase receipt for a full refund within 30 days of delivery. Please note that items marked as Final Sale cannot be returned or exchanged.

We only accept returning item if item is:

  • damaged or deffected
  • wrong variant/ size/ colors
  • different from advertised

You can return item to our warehouse at: 1062 Folsom St, San Francisco, CA 94103

If you have any questions prior to making a purchase, we are always ready to assist at support@apricez.com.

11. How do I initiate a return?

To initiate a return, please contact us via email at support@apricez.com. You will need to provide your order number and your shipping zip code to submit your return request. Please note that items marked as Final Sale cannot be returned or exchanged.

12. What if I need to modify or cancel my order before shipment?

Once your order is placed, we are unable to make any adjustments. If you wish to change your order, we can cancel your current order, allowing you to place a new one. Please be aware that once your item has been shipped, it cannot be canceled with the carrier. We cannot accommodate adjustments or cancellations for Final Sale items once they are in the processing stage, including customized items and sale merchandise.

13. How can I track my order?

Upon placing your order, we will send a confirmation email to the provided email address. When your item is ready for shipment, you will receive a shipping notification, enabling you to track your order. Please note that shipping labels may take some time to update.

If you need any further assisstance, feel free to contact us at support@apricez.com for assistance.

14. How can I determine the best size for me?

If you require more specific measurements, please check our size chart page before purchasing.

We make every effort to provide size guides for each item, but if one is missing, we have a general size guide available to help you shop on our site. 

15. What should I do if I receive a damaged order?

While we hope this doesn't happen, if you receive a damaged order, please contact us immediately at support@apricez.com, and we will work diligently to resolve the issue.

16. Do you offer price adjustments?

We do not provide price adjustments for any sales or promotions that commence after your order has been placed.

17. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

APRICEZ STORE

Office Hours:
Mon - Fri: 9AM to 6PM (Mon to SAT) EST

Address: 

Vietnam: 100 Tran Quang Dieu, 14 ward, 3 District, Ho Chi Minh City 700000, Vietnam

United States: 80 Powell St, San Francisco, CA 94102, United States

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