Free shipping on all orders over $50

Returns & Refunds

1. What is your return/ refund policy for domestic shipments?

You can request return/ refund  for merchandise with the original purchase within 30 days of delivery. Please contact us and provide few photos of product showing the issue. We only accept returning item if item is:

  • damaged or deffected
  • wrong variant/ size/ color
  • different from advertised

You can return item to our warehouse at: 1062 Folsom St, San Francisco, CA 94103

If you have any questions prior to making a purchase, we are always ready to assist at

2. How do I initiate a return?

To initiate a return, please contact us via email at You will need to provide your order number and your shipping zip code to submit your return request.

3. What if I need to modify or cancel my order before shipment?

Once your order is placed, we are unable to make any adjustments. If you wish to change your order, we can cancel your current order, allowing you to place a new one. Please be aware that once your item has been shipped, it cannot be canceled with the carrier. We cannot accommodate adjustments or cancellations for Final Sale items once they are in the processing stage, including customized items and sale merchandise.

4. How can I track my order?

Upon placing your order, we will send a confirmation email to the provided email address. When your item is ready for shipment, you will receive a shipping notification, enabling you to track your order. Please note that shipping labels may take some time to update.

If you need any further assisstance, feel free to contact us at for assistance.

5. How can I determine the best size for me?

If you require more specific measurements, please check our size chart page before purchasing.

We make every effort to provide size guides for each item, but if one is missing, we have a general size guide available to help you shop on our site. 

6. What should I do if I receive a damaged order?

While we hope this doesn't happen, if you receive a damaged order, please contact us immediately at, and we will work diligently to resolve the issue.

7. What if I refuse delivery of my order?

If an order is refused at delivery and returned to our warehouse without notifying us, you will not be refunded the shipping costs or any incurred duties and taxes. We strongly recommend reviewing your order before it is shipped.

8. Do you cover lost or stolen packages?

There are several reason leading to lost/stolen packages.

Normally, we will take respondsility and process a replacement for you if our courier lost your package.

However, if package is stolen or due to incorrect shipping infomation provided by customer, we do not assume responsibility for these cases. We encourage you to check your information carefully while checking out. If you need to update your shipping address, please email us at as soon as possible. We can modify the address as long as the package has not left our facility. However, once the package has been shipped, we are unable to reroute it.

If your package goes missing, please notify us immediately so that we can file a claim with the shipping carrier on your behalf.


Office Hours:
Mon - Fri: 9AM to 6PM (Mon to SAT) EST


Vietnam: 100 Tran Quang Dieu, 14 ward, 3 District, Ho Chi Minh City 700000, Vietnam

United States: 80 Powell St, San Francisco, CA 94102, United States

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